Refund policy

How to return an item

Our customers have a 28 day cooling off period. So, if you would like to return an item, please notify us within 14 days of your order being delivered. You then have a further 14 days to return the item back to us. This gives you a maximum of 28 days in total to return an item.

If you need to return an item, please follow these simple steps:

You can contact us by completing the form on our contact us page, quoting 'return' in your e-mail title. Alternatively, you can notify a member of our Customer Care team at hello@annna.co.uk

 Please note that we are unable to accept returns for the following unless they are damaged or faulty:

• Perishable items
• Baby Milks
• Unsealed items with a protective seal due to health protection or hygiene reasons.

Make sure that any items you return are securely packaged.

Please note, this does not affect your statutory rights.